now that I've got your attention.
Here's a useful Tuesday afternoon read from George Parker on customer service in the age of Facebook and twitter. It's actually less rant and more reason. But don't worry he still manages to say "wanker" and "fuck off".
You're born, you take shit. You get out in the world, you take more shit. You climb a little higher, you take less shit. Till one day you're up in the rarefied atmosphere and you've forgotten what shit even looks like.... - From the movie Layer Cake
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